Cookie Policy

Last Updated: 21 February 2026

Important Notice

SOLR AI LTD is currently in pre-launch development. This policy is published in preparation for the platform launch and will take effect upon commencement of commercial operations. No services are currently being provided, no transactions are being processed, and no user data is being collected beyond pre-registration interest.

This Cookie Policy explains how SOLR AI Limited ("we", "our", or "us") uses cookies and similar tracking technologies on our website and platform. By using our services, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They help websites remember your preferences and improve your browsing experience.

We also use similar technologies such as:

  • Local Storage: Data stored in your browser to maintain session information
  • Session Storage: Temporary data that expires when you close your browser
  • Web Beacons: Small graphics used to track user interactions
  • Pixels: Tiny images used for analytics and tracking

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as security, authentication, and session management.

Purpose: User authentication, security, load balancing

Duration: Session or up to 30 days

Can be disabled: No (required for service operation)

2.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and any error messages received.

Purpose: Analytics, performance monitoring, error tracking

Examples: Google Analytics, error logging

Duration: Up to 2 years

Can be disabled: Yes

2.3 Functional Cookies

These cookies allow the website to remember choices you make (such as your language preference or region) and provide enhanced, personalised features.

Purpose: Language preferences, UI customisation, saved filters

Duration: Up to 1 year

Can be disabled: Yes (may affect functionality)

2.4 Targeting/Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They may be used to limit the number of times you see an advertisement and help measure the effectiveness of campaigns.

Purpose: Retargeting, ad personalisation, campaign measurement

Examples: LinkedIn Ads, Google Ads

Duration: Up to 1 year

Can be disabled: Yes

3. First-Party vs Third-Party Cookies

First-Party Cookies

Set directly by SOLR AI on our domain. These are used for essential functions and to improve your experience on our platform.

Third-Party Cookies

Set by third-party services we use, such as:

  • Conversational AI: For the AI customer support widget
  • Google Analytics: For website analytics
  • Stripe: For payment processing
  • LinkedIn: For professional networking and advertising

4. Specific Cookies We Use

Cookie NamePurposeTypeDuration
session_idUser authenticationNecessarySession
user_preferencesStore UI preferencesFunctional1 year
_gaGoogle AnalyticsPerformance2 years
_gidGoogle AnalyticsPerformance24 hours
ai_widget_*AI support widgetFunctionalSession
li_sugrLinkedIn advertisingTargeting90 days

5. How to Control Cookies

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • Delete all cookies
  • Block all cookies
  • Allow all cookies
  • Block third-party cookies
  • Clear cookies when you close your browser

To find out more about cookies and how to manage them, visit:

5.2 Platform Settings

You can manage your cookie preferences through your SOLR AI account settings. Navigate to Settings → Privacy → Cookie Preferences to customise which cookies you allow.

5.3 Opt-Out Tools

You can opt out of specific tracking technologies:

6. Impact of Disabling Cookies

Blocking or deleting cookies may impact your experience:

  • You may not be able to log in or stay logged in
  • Some features may not work correctly
  • Your preferences will not be remembered
  • You may see less relevant content
  • Performance tracking will be limited

Strictly necessary cookies cannot be disabled as they are essential for the platform to function.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. We will notify you of material changes through our platform or via email.

Contact Us

If you have questions about our use of cookies, please contact:

SOLR AI Limited

Data Protection Officer

Email: info@solr.ai